FAQ

Default solution folder, feel free to edit or delete it.

How long will my order take to reach me?
We currently have 3 delivery services available. Which one is used will depend on the item and time that the order was placed.  Larger item such as pram...
Wed, 1 Nov, 2023 at 3:50 PM
I've made an order but haven't received a confirmation email.
If you have not received an order confirmation, please don't worry we may still have your order. It will always be best to check with our team just in c...
Thu, 2 Nov, 2023 at 11:42 AM
How do I put the Zira/Star rear wheel locking caps on?
Please see below updated user guide to install the rear wheels onto the brake bar/axel: The widest part of cap 1 will need to be pushed into place ...
Thu, 2 Nov, 2023 at 12:02 PM
My isofix base is moving.
Some movement in your isofix base will be normal. This helps absorb impact should you ever be in an accident. All indicators should be green to ensure a sa...
Thu, 2 Nov, 2023 at 12:18 PM
I am missing my car seat hood.
Your car seat hood will be loose in the pram box. This will be a small piece of fabric that will look different depending on your pram model. Below is ...
Thu, 2 Nov, 2023 at 12:50 PM
My Galaxy car seat's newborn wedge is missing.
The filling block (part F in the guide) can be found under the fabric of the car seat like the image below:  Slide your hand under the fabric and p...
Thu, 2 Nov, 2023 at 12:57 PM
Do you Price Match?
We promise to match the price of any exact product found on one of our stockists websites. There will need to be no differences in the item for the price t...
Fri, 1 Apr, 2022 at 3:33 PM
My Zira/Star/Cosmo/Comet seat frame connector is not straight.
Pull the grey position adjustment trigger that is at the head of the frame and adjust the adapter at the same time, this will reposition the connection poin...
Thu, 2 Nov, 2023 at 12:11 PM
Can I use a buggy board on my pram.
Buggy Boards have not been tried and tested on our prams. As this has not been tested, using one would void your warranty if any issues were to arise so pl...
Fri, 1 Apr, 2022 at 3:51 PM
Maintaining your pram
The creaking of your frame is not a warranty issue and is down to maintenance of your travel system.  You can use a 3 in 1 silicone spray such as WD40 to p...
Thu, 21 Apr, 2022 at 7:09 PM