FAQ

Default solution folder, feel free to edit or delete it.

How will I find out my order delivery date?
As with many suppliers around the world, we are also experiencing some challenges with international shipping delays. Most often these delays are resolved w...
Mon, 24 Jan, 2022 at 2:12 PM
When can I expect an accessory or spare part I ordered to be delivered?
All our products will show whether they are in stock on our website at the time of purchase.  If they are in stock delivery will be 2 to 5 working days.  If...
Tue, 19 Oct, 2021 at 8:51 AM
Can I use my car seat on airline?
We currently have 4 car seats suitable for 0+ use. The Astral, Galaxy, Mercury and Stratus car seats as shown below.  Unfortunately, none of these are ...
Wed, 23 Nov, 2022 at 12:28 PM
I ordered my Stomp V3/Moon travel system with black handles but it has arrived with tan handles.
Your Travel System comes with the correct handles as standard from our manufacturer. However, if you have ordered the tan handle option and there are black ...
Wed, 23 Nov, 2022 at 12:15 PM
Can I buy accessories or spare parts for my pram/car seat/stroller?
We have a comprehensive list of spare parts and accessories across all our range of products which can be found on our website. Delivery is free for orders ...
Fri, 15 Oct, 2021 at 4:00 PM
How heavy is the Galaxy car seat?
The weight of the Galaxy car seat alone is: 3.5kg. The weight of the Galaxy isofix base is: 5.5kg. The isofix base will stay in your cars at all time...
Wed, 23 Nov, 2022 at 1:04 PM
I've got an Ickle Bubba product fault, what do I do next?
Our Customer Service team are here to support you and help solve any issues. To speed up this process, please have the following ready to share this us: A...
Fri, 15 Oct, 2021 at 3:31 PM
What do I do if I've got items missing from my delivery?
Please check if you delivery is part of a set such as a travel system where car seat comes separate or furniture as a part of a bigger set. If it is part of...
Wed, 23 Nov, 2022 at 2:38 PM
My car seat is touching the back rest in my car.
You will need to extend the leg of your isofix base using the red buttons either side of the support leg. This will create more room between your car seat ...
Wed, 23 Nov, 2022 at 2:36 PM
What is the difference between Galaxy and Mercury car seats
Thank you for your enquiry into the differences between our Galaxy and Mercury car seats.   As you can see below we have put together an in depth respon...
Wed, 23 Nov, 2022 at 2:24 PM