FAQ
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As with many suppliers around the world, we are also experiencing some challenges with international shipping delays. Most often these delays are resolved w...
Mon, 24 Jan, 2022 at 2:12 PM
All our products will show whether they are in stock on our website at the time of purchase. If they are in stock delivery will be 2 to 5 working days. If...
Tue, 19 Oct, 2021 at 8:51 AM
We currently have 4 car seats suitable for 0+ use. The Astral, Galaxy, Mercury and Stratus car seats as shown below. Unfortunately, none of these are ...
Wed, 23 Nov, 2022 at 12:28 PM
The hoods on our Pushchairs are Shower Resistant, but not Shower/Waterproof. Our Rain covers are provided to shelter your little ones in our Pushchair more ...
Wed, 8 Mar, 2023 at 12:08 PM
Your Travel System comes with the correct handles as standard from our manufacturer. However, if you have ordered the tan handle option and there are black ...
Wed, 23 Nov, 2022 at 12:15 PM
We have a comprehensive list of spare parts and accessories across all our range of products which can be found on our website. Delivery is free for orders ...
Fri, 15 Oct, 2021 at 4:00 PM
The weight of the Galaxy car seat alone is: 3.5kg. The weight of the Galaxy isofix base is: 5.5kg. The isofix base will stay in your cars at all time...
Wed, 23 Nov, 2022 at 1:04 PM
Our Customer Service team are here to support you and help solve any issues. To speed up this process, please have the following ready to share this us: A...
Fri, 15 Oct, 2021 at 3:31 PM
Please check if you delivery is part of a set such as a travel system where car seat comes separate or furniture as a part of a bigger set. If it is part of...
Wed, 23 Nov, 2022 at 2:38 PM
You will need to extend the leg of your isofix base using the red buttons either side of the support leg. This will create more room between your car seat ...
Wed, 23 Nov, 2022 at 2:36 PM