FAQ

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How will I find out my order delivery date?
As with many suppliers around the world, we are also experiencing some challenges with international shipping delays. Most often these delays are resolved w...
Mon, 24 Jan, 2022 at 2:12 PM
When can I expect an accessory or spare part I ordered to be delivered?
All our products will show whether they are in stock on our website at the time of purchase.  If they are in stock delivery will be 2 to 5 working days.  If...
Tue, 19 Oct, 2021 at 8:51 AM
Can I use my car seat on airline?
None of our car seats are certified for airlines
Thu, 31 Mar, 2022 at 10:19 AM
I ordered my Stomp V3 travel system with black handles but it has arrived with tan handles.
The Stomp Travel System comes with the correct handles as standard from our manufacturer. However, if you have ordered the tan handle option and there are b...
Fri, 15 Oct, 2021 at 2:17 PM
I ordered my Moon travel system with tan handles but it has arrived with black handles.
The Moon Travel System comes with the correct handles as standard from our manufacturer. However, if you have ordered the tan handle option and there are bl...
Fri, 15 Oct, 2021 at 2:26 PM
Can I buy accessories or spare parts for my pram/car seat/stroller?
We have a comprehensive list of spare parts and accessories across all our range of products which can be found on our website. Delivery is free for orders ...
Fri, 15 Oct, 2021 at 4:00 PM
Galaxy car seat weight?
The weight of the Galaxy car seat is: 3.5kg  The weight of the Galaxy isofix base is: 5.5kg
Mon, 21 Mar, 2022 at 2:20 PM
I've got an Ickle Bubba product fault, what do I do next?
Our Customer Service team are here to support you and help solve any issues. To speed up this process, please have the following ready to share this us: A...
Fri, 15 Oct, 2021 at 3:31 PM
What do I do if I've got items missing from my delivery?
Please check if you delivery is part of a set such as a travel system where car seat comes separate or furniture as a part of a bigger set.  If it is part o...
Fri, 15 Oct, 2021 at 3:57 PM
Mercury car seat touching seat of car
The car seat should not really be touching the seats of the car.  Is your car on the Mercury car seat compatibility list: compatibility vehicle list me...
Tue, 22 Mar, 2022 at 3:56 PM