FAQ

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When can I expect an accessory or spare part I ordered to be delivered?
All our products will show whether they are in stock on our website at the time of purchase.  If they are in stock delivery will be 2 to 5 working days.  If...
Tue, 19 Oct, 2021 at 8:51 AM
How will I find out my order delivery date?
As with many suppliers around the world, we are also experiencing some challenges with international shipping delays.  Most often these delays are resolved ...
Mon, 25 Oct, 2021 at 11:59 AM
I ordered my Stomp V3 travel system with black handles but it has arrived with tan handles.
The Stomp Travel System comes with the correct handles as standard from our manufacturer. However, if you have ordered the tan handle option and there are b...
Fri, 15 Oct, 2021 at 2:17 PM
I ordered my Moon travel system with tan handles but it has arrived with black handles.
The Moon Travel System comes with the correct handles as standard from our manufacturer. However, if you have ordered the tan handle option and there are bl...
Fri, 15 Oct, 2021 at 2:26 PM
Can I buy accessories or spare parts for my pram/car seat/stroller?
We have a comprehensive list of spare parts and accessories across all our range of products which can be found on our website. Delivery is free for orders ...
Fri, 15 Oct, 2021 at 4:00 PM
I've got an Ickle Bubba product fault, what do I do next?
Our Customer Service team are here to support you and help solve any issues. To speed up this process, please have the following ready to share this us: A...
Fri, 15 Oct, 2021 at 3:31 PM
What do I do if I've got items missing from my delivery?
Please check if you delivery is part of a set such as a travel system where car seat comes separate or furniture as a part of a bigger set.  If it is part o...
Fri, 15 Oct, 2021 at 3:57 PM
I've placed an order on your website and want to cancel the order, can I do this?
If there is anyway we can solve the issue that has led to the cancelation please contact us on the this link where one of our Customer Care team will loo...
Fri, 15 Oct, 2021 at 4:09 PM
I've placed an order on your website and want to make a change to the product, can I do this?
Providing your products haven't left our warehouse, we will be happy to amend your order, please contact our Customer Care team on the this link where ...
Fri, 15 Oct, 2021 at 4:10 PM
How long with your current offers be available on your website?
Any offers we have available on our website are time limited and subject to change. Where possible, we will update when these are due to end on the website.
Fri, 15 Oct, 2021 at 4:11 PM