Shipping and Deliveries

Customer disputes delivery - Dispatched from ETS by DPD Germany
Please follow this process when DPD Germany are showing that the goods have been delivered and this is being disputed by the customer. Gather full detai...
Tue, 30 Aug, 2022 at 10:01 AM
Processing Re-Deliveries UK, EU and AUS
Key Change – Order cloning to stop, and to be replaced with reprinting of tickets to dispatch  (with exception on Australia)   Reason – As we improve our ...
Tue, 9 Aug, 2022 at 11:28 AM
Creating an Australia Return
Depending on which courier used for the original delivery will determine how to request the return. Australia Post Email wi...
Mon, 24 Oct, 2022 at 12:17 PM