| Customer changed mind- 14 days |
| Customer changed mind- pre dispatch Customer Changed mind - failed delivery |
| Lost in Transit |
| Faulty - Within 30 days |
| Faulty - 30 days - 6months |
| Faulty - 6 months and above |
| Goodwill - Product |
| Goodwill - Service |
| Goodwill - Delivery |
| Goodwill - Change of product |
| Price Match |
| Other |