- Live chat or Fresh Desk – Customer wants to return an item suitable for Royal Mail.
- On Live Chat select create ticket on the right side of the screen (to get a new Fresh Desk ticket number)
- Use the canned response to Royal Mail returns AND give the new FD ticket number as the reference
- Use newly created FD ticket number ticket and add return notes
- Complete the live chat/FD by resolving and selecting appending the newly created ticket number
- No date required in the return log however add in 'RM' to that cell
- All Royal Mail returns to go the warehouse for processing
Logging Royal Mail Returns Print
Modified on: Fri, 12 Aug, 2022 at 1:05 PM
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